1. When adjusting your bracelet, always hold the ends of the beaded part when pulling the strap loose.

2. Avoid exposing your bracelet to chemicals like sunscreen, certain cleaning agents, insect repellent or sharp objects that may damage or weaken its thread.

3. * FAILURE TO FOLLOW THESE CARE GUIDELINES CAN RESULT IN DAMAGE AND LOSS OF WARRANTY.

Embrace Bracelets are meticulously handcrafted by underprivileged artisans in South Africa. Each bracelet is skillfully sewn by hand, incorporating the finest quality beads and materials. While maintaining their traditional style, these bracelets feature contemporary touches that not only make crafting enjoyable but also ignite passion among the craftswomen for their creations.

6 MONTH WARRANTY

We take great pride in crafting our handmade bracelets with utmost care and attention to detail. Each piece is created with love and dedication to ensure its quality and longevity. However, we understand that situations may arise where you need to return or have your bracelet repaired or replaced. Please review our returns policy below:

1. Warranty Details: We offer a 6-month warranty on all our handmade bracelets. This warranty covers any defects in materials or workmanship. If your bracelet experiences any issues within the warranty period, we will repair or replace it free of charge.

2. Warranty Exclusions: The warranty does not cover refunds, damage caused by improper use, mishandling, accidents, or normal wear and tear. Any modifications or alterations made to the bracelet by parties other than us will void the warranty.

3. Return Process: If you believe your bracelet is eligible for repair or replacement under the warranty, please follow these steps:

Email us at embracesa.run@gmail.com within the 6-month warranty period. Provide your order details and a clear description of the issue. We will guide you through the return process, including shipping instructions.

4. Inspection and Repair/Replacement: Once we receive your returned bracelet, our team will inspect it to determine if the issue is covered under the warranty. If eligible, we will either repair the bracelet or provide a replacement of similar design and value.

5. Return Shipping: If the issue is covered by the warranty, we will cover the return shipping costs. However, if the issue is not covered, you will be responsible for the return shipping fees.

EXCHANGE & RETURNS POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not, you can initiate an exchange or return within 15 days of receiving your bracelet. Please review our exchange and returns policy below:

1. Eligibility: To be eligible for an exchange or return, the bracelet must be in its original condition, accompanied by the original packaging.

2. Exchange Process: If you wish to exchange your bracelet for a different design or size, please follow these steps:

Contact us via email at embracesa.run@gmail.com within 15 days of receiving your bracelet. Provide your order details and specify the reason for the exchange. We will guide you through the exchange process, including shipping instructions.

3. Return Process: If you prefer to return the bracelet for a refund, please follow these steps:

Contact us via email at embracesa.run@gmail.com within 15 days of receiving your bracelet. Provide your order details and reason for the return. We will guide you through the return process, including shipping instructions.

4. Refund or Exchange: Once we receive the returned bracelet and inspect its condition, we will process your refund or exchange within a reasonable timeframe.

5. Return Shipping: For exchanges or returns, you will be responsible for the return shipping fees unless the item received was damaged or defective.

Please feel free to reach out to us if you have any questions or concerns regarding our returns, warranty, exchange, or refund policies. Your satisfaction is our top priority, and we're here to assist you in every way we can.